Paradise Press Printing Customer Service and Refunds Policy
We guarantee that our printed products will not be defective in accordance with industry standards. You may contact our Customer Service Department at 727-447-1871 and a Paradise Press Printing representative will be pleased to help address any general issues you may have with your print job.
If you believe your print job is defective or has not otherwise met your requirements please contact Paradise Press Printing, IN WRITING via the online support system, within six (6) business days of receiving your order. If you do not contact us within this time frame we will assume that your job was satisfactory upon receipt and will be under no obligation to provide a refund or reprint. Once you have contacted us, we will then have five (5) business days to determine if a reprint or refund is appropriate, or to advise you that more information is needed to process your inquiry. If we request additional information to verify an inquiry and it is not provided within a reasonable time, we will be under no obligation to provide a refund or reprint. If we determined that a product is in fact defective or has not otherwise met our obligations, one of the following two resolutions will be offered:
1. We will reprint the print job with rush production.
2. We will refund the original order price.